Glamping holiday Terms & Conditions
To book your glamping holiday
Please use the contact form on our website or call us on 015396 23217.
Once your reservation is made we will reserve your holiday for 3 days. This gives you time to send your 50% deposit.
Payment is by bank transfer. We will send an email confirmation on receipt of payment.
The remaining balance is payable 4 weeks before your arrival date. On receipt we will send a further confirmation and full information to help you enjoy your stay.
Cancellations
If you need to cancel your holiday please let us know straight away.
For cancellations more than 4 weeks prior to arrival we will refund the full amount you have paid, less a £20 administration fee to cover the cost of re-advertising and bank charges.
For cancellations within 4 weeks of arrival, if we are able to re-let your glamping holiday we will refund the full amount you have paid, less a £20 administration charge. If we were unable to re-let your holiday you would lose your payment. We recommend you take out holiday insurance in case of cancellation.
If for any reason we were obliged to cancel your holiday, we would refund you in full or try to find alternative accommodation. This has never happened and is only in case of very extreme weather.
During your stay
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You are welcome to arrive anytime between 3pm and 8pm. Please let us know what time you expect to get here so that we are available to let you in and show you round. If these times give you any difficulty please let us know.
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Departure is by 11.30am. Please remember to bring cash to pay for any extra firewood before you leave.
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Please leave your glamping accommodation and kitchen as you find it. We accept that accidents happen and won't charge for small breakages but please let us know as soon as possible if something is broken so that we can replace it quickly. We reserve the right to charge for excessive cleaning or significant damage.
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We ask guests to respect the glamping accommodation and its surroundings, and to conduct themselves appropriately. If we feel this reasonable provision has been breached we reserve the right to ask you to leave without refund. Happily, all of our guests have been lovely and we've never had to think about it!